Customer Service

Inventory, Shipping & Delivery

While we make every reasonable effort to deliver items to you as quickly as possible, there may be delivery delays that are beyond our control. We will attempt to notify you if delivery is delayed, where possible. We reserve the right, at our sole discretion, not to ship to certain addresses.  While we try to ensure our inventory systems are up to date, some items may not be available in our physical inventory.  While some items may be back ordered, we cannot guarantee the price listed online as many of these items are priced for clearance.

Terms, Errors, Privacy & Security

Terms of Use
Please take a few minutes to review these Terms of Use for our website. Your purchase of products from us constitutes your agreement to follow these Terms of Use. We may change these terms at any time and without notice, and for that reason suggest that you review them each time you place an order. We will make every effort of notifying you of any change by prominently disclosing the change on our website

More simply put: When you use our website, these are our terms. If they change, we will post the amendments prominently on our website.

Errors
We take a great deal of care to ensure that the information on this site is both accurate and current. However, given the complex nature of our business, errors are occasionally made.

Privacy & Security Statement
At Accu-Flo Meter Service Ltd., we understand the importance of protecting the privacy of our customers' personal information. We are committed to complying with current privacy legislation and guidelines. We respect and protect the personal information of our customers by:

  • Limiting collection, use, disclosure, and retention;
  • Establishing procedures to receive and respond to inquiries and complaints;
  • Ensuring accuracy and accountability through staff training;
  • Safeguarding sensitive information using the best available security systems and practices;
  • Honoring any customer's request not to receive mail, telephone, e-mail or other solicitations from us.

If you have questions regarding the handling of your personal information, please contact our Privacy Officer by e-mail at sales@accuflo.com or in writing at:
4024 - 7th Street, S.E., Calgary, Alberta Canada  T2G 2Y8

Returns & Replacements
Guarantee
If, for any reason, you are not completely satisfied, just return your purchase within 30 days of invoice date via “PREPAID” ground mail with insurance. You can choose to either exchange the product or receive a complete refund, we will also refund your return parcel post costs at the ground mail rate.
Returning an Item
If you would like to return the item(s) by mail, please fill out the reverse side of your packing slip and include it with your return. Alternatively, you can use the downloadable "Return and Exchange" form here

Payment, Pricing & Promotions
We may change our price and item availability or correct an error in our price or item availability at any time and without notice. Any price listed on this site is subject to confirmation. We reserve the right, at our sole discretion, to limit the quantity of items that you may buy.

More simply put: Prices and availability can change in the blink of an eye; please check listed price before you purchase.

Viewing Orders
Registering on our website provides you with easy access to your order status, contact information, opt in e-mail account preferences, order history and wish lists. To register on our site, you are required to select a user name and password. We ask that you do not share your password with anyone else and you keep the information provided accurate and up to date.

More simply put: You don't have to register on our website to purchase from us, but it makes things easier for both of us f you do.

Our Liability
Access and use of this website is at your own risk. While we have made all reasonable efforts to ensure that the content is free from error, complete and up to date, and that your use of it is secure, we cannot guarantee it. When a mistake is noticed, we will make all reasonable efforts to notify you.

Accu-Flo Meter Service Ltd., our agents and our employees are not liable for any damages, including without limitation to direct, indirect, incidental or punitive damages, arising out of or related to access to or use of our site, whether or not these damages are foreseeable and whether or not we have been advised of the possibility.

This agreement between Accu-Flo Meter Service Ltd., and you, the user, superseded all prior agreements and understandings pertaining to this subject matter.

More simply put: We do our best to provide you with the highest-quality service possible but can't guarantee everything will be perfect. If it's not, we'll work quickly to correct it the best we can.