Privacy Policy


This privacy policy sets out how Accu-Flo Direct uses and protects any information that you give Accu-Flo Direct when you use this website. Accu-Flo Direct is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Accu-Flo Direct may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


Privacy & Security Statement

At Accu-Flo Meter Service Ltd., we understand the importance of protecting the privacy of our customers' personal information. We are committed to complying with current privacy legislation and guidelines. We respect and protect the personal information of our customers by:

  • Limiting collection, use, disclosure, and retention;
  • Establishing procedures to receive and respond to inquiries and complaints;
  • Ensuring accuracy and accountability through staff training;
  • Safeguarding sensitive information using the best available security systems and practices;
  • Honoring any customer's request not to receive mail, telephone, e-mail or other solicitations from us.

If you have questions regarding the handling of your personal information, please contact our Privacy Officer by e-mail at or in writing at:

4024 - 7th Street, S.E., Calgary, Alberta Canada  T2G 2Y8

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

We have no control over, and no liability for, any website other than our own. If you link to another website from ours, you do so at your own risk.

 More simply put: The only websites Accu-Flo Meter Service controls are the ones we own. Other companies' websites may not be as technologically sound. We do not endorse information on other websites that may be linked to ours.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

Information Collection and Use

The information we collect is used only to support Accu-Flo Meter Service's operations. We value our customers too much to jeopardize our relationship with them. Whether you share your personal information with us through our website, in our stores, or by other means, we will never sell or rent this information to others.

More simply put: We won't sell or rent out your private information. To anyone.

When you place an order online, by mail, phone or fax, we request certain information needed to complete your order and billing. We share this information with shipping companies and credit card processing companies in order to bill and ship your order, but we do not provide any more information than is necessary for those purposes and these companies do not retain, share, store or use personally identifiable information for any secondary purposes. Contact information such as your e-mail address and phone number is used to confirm your order, or to contact you should we have questions or information for you about your order.

 More simply put: We only share what's absolutely necessary with other companies to get your order to you. These companies do not keep this information.

 We send marketing e-mails such as sales, promotional events, customer surveys, and newsletters to customers who have chosen to receive them. We will only use your e-mail address for these purposes if you have specifically opted into such programs. You can change your preferences or opt out of e-mail contact at any time by contacting us, by changing your Account Preferences on our website, or by selecting the Unsubscribe option available on each e-mail that we send.

More simply put: If you receive an e-mail from us, it's because you've opted to do so. If you've had enough of them, it's easy to change your preferences!

If you place an order online, you have the option of shopping as a guest or registering with us. When you register, we will provide you with a password-secured customer login that can be used for subsequent visits, order inquiry purposes, or for certain activities that require registration, such as Wish Lists.

Copyright and Trademarks

The trademarks and logos displayed on our site may be registered or unregistered marks of Accu-Flo Meter Service Ltd., and others, and any and all use of them is prohibited. All text and graphic content on this site belong to us and is copyrighted by us. These materials may not be copied, reproduced, posted, or republished in any way without prior written consent from us, and all rights are reserved.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.